The official Government Right to Buy website

Communications toolkit for Local Authorities

Communications toolkit for PartnersLocal Authority communications toolkit Major changes to Right to Buy were introduced in April 2012 and March 2013, with further changes to the scheme planned for spring 2014.  To help landlords inform their tenants about the changes, DCLG have created this communications toolkit. The toolkit will help landlords meet legal obligations and help manage increased interest, enquiries and applications more effectively.

Councils who have used the approach set out in the toolkit have reported better applications which is helping to reduce costs of processing unsuccessful applications. The purpose is to provide practical information to help tenants understand the scheme, the process and where to go for unbiased information, which will help them to make informed decisions.

The toolkit is a way of sharing local experience and good practice so Right to Buy communicators and practitioners don’t have to start from scratch. Informing tenants does not have to be expensive – the toolkit contains a range of free and low cost options so users can select the materials and approach best suited to their area. It contains a range of practical materials, templates, guidance and tips.

The content of the toolkit has been developed with input from councils, the Financial Conduct Authority and tenants – It has been tried and tested.


Contact us

For free, friendly, impartial advice contact the Government's Right to Buy Agent service. Our advisers are available Monday to Friday, 9am to 6pm (except bank holidays). Please remember to give the name of your landlord in any correspondence.